SHIPPING CONDITIONS AND PAYMENT METHODS
1. SHIPPING INFORMATION
2. EXCHANGES AND RETURNS
3. CLARIFICATIONS ON PURCHASES
4. PRICES
5. PAYMENT METHODS
1. SHIPPING INFORMATION
We ship to mainland Spain, the Balearic Islands, and the rest of Europe. At present, we do not ship to the Canary Islands.
The delivery period is 1 to 3 working days once payment of the order has been confirmed. Should we detect a possible delay within that period due to circumstances beyond our control, we will notify the user by email or telephone, explaining the reasons for such delay and offering alternative solutions that may be of interest, always seeking their greatest convenience.
Once the product has left our warehouse, you will receive a confirmation email for your order, which will normally include a tracking number with which you can check the status of your shipment on the carrier's website.
The carrier will deliver to the address indicated by the user during business hours. The carrier will make a total of 2 consecutive delivery attempts. If delivery cannot be completed, the goods will be returned to the Linda Vuela a Río warehouse at Calle Pizarro, 32, 46005 Valencia. Any costs arising from this, as well as those derived from reshipping, will be borne by the user.
Shipping costs are as follows:
Mainland Spain: free shipping for orders over 90 euros. For lower amounts, a maximum of 5 euros will be charged, as indicated during the checkout process in the field designated for this purpose.
Balearic Islands and the rest of Europe: shipping costs will be calculated based on the order and will be indicated during the checkout process.
2. EXCHANGES AND RETURNS
The maximum period for accepting returns, in accordance with current regulations, is 7 days after receipt of the order. All claims and/or return requests must be made within a maximum period of 24 hours from delivery of the order. To do so, we kindly ask you to notify us by telephone by calling our Valencia store on 96 351 77 46 or by email at linda@lindavuelaario.com, indicating the product to be returned and the reasons for the return.
Linda Vuela a Río S.L., hereinafter LVAR, follows a policy of accepting product returns only when:
2.1 Products are defective or involve incorrect shipments
In this case, LVAR will cover the return shipping costs, provided that the customer formally notifies LVAR of this circumstance within seven (7) days from the date of receipt of the shipment. Once this notification has been made, LVAR's carrier will collect the incorrect or defective order, for which the user will have provided LVAR with the address and available times for collection.
In order to process the return, the product must be in perfect condition and, extremely importantly, in its original packaging. To complete the return, the till receipt or invoice sent with the order must be presented. Once the goods have been received at our warehouse and their condition has been verified, the product exchange will be processed within 30 working days. On rare occasions this period may be exceeded due to circumstances beyond our control, such as stock shortages or issues with the brand or supplier. Please bear in mind that the products we sell are of the highest quality and some of them follow an artisanal production process, which is why, in order to guarantee quality, occasional changes to this response time may arise, always seeking to offer you the best service. In such exceptional cases, we will notify you as soon as possible in order to offer you an alternative that may be of interest or to your liking. We apologise for any inconvenience this may cause.
Should any of the conditions under which the return was accepted not be met, we will contact you to offer you the option of having the unaccepted items returned to you. All costs arising from this return, including the transport of these items, will be borne by you. If you do not accept this option, LVAR may retain the items and the corresponding amount.
2.2 If the product is not to your liking
You may only exchange it for another item from our catalogue and you will not be entitled to request a refund of the amount paid.
NO EXCHANGES OR RETURNS WILL BE ACCEPTED FOR PRODUCTS THAT HAVE BEEN OPENED OR UNSEALED.
IMPORTANT: For hygiene and health reasons, no exchanges or returns will be accepted for cosmetic products, even if they have not been opened and/or used, nor for perfumery products which, at the manufacturer's requirement, have no seal or are not factory-wrapped.
PLEASE MAKE SURE CAREFULLY THAT THE PRODUCT YOU ARE PURCHASING IS THE ONE YOU WANT.
In order to proceed with a return for the reasons set out in point 2.2 of this section, you will need prior authorisation from LVAR, and you must cover all costs arising from the collection and subsequent reshipping of the product. If, once the goods to be returned have been received, the warehouse team observes that they do not meet LVAR's requirements for return, the goods will be sent back to your address and the transport costs incurred must be paid by you.
Returns at our store
Items purchased online (www.lindavuelaario.com) may also be returned at our store at Calle Pizarro, 32, 46005 Valencia (Spain), where we will only accept exchanges under the conditions set out in points 2.1 and 2.2 of this section. To complete the return, the till receipt or invoice sent with the order must be presented.
Shipping costs will only be refunded in the event of an incorrect shipment or defective product.
3. CLARIFICATIONS ON PURCHASES
We check daily that all products listed on the website are available. However, there are occasions when certain items are in exceptional demand and we are forced to delay shipment. Customers will be notified of this eventuality, and LVAR will not be held responsible under any circumstances for any delays that may arise.
Linda Vuela a Río S.L. with VAT number B-97155113 (registered in the Mercantile Registry of Valencia, Volume 7040, Book 4343, Page 189, Sheet V-80543) carries out the sale and distribution of the products offered through this service. Sales transactions shall be deemed to have taken place at Calle Pizarro, 32, 46005 Valencia (Spain).
4. PRICES
The sale prices shown on the portal are displayed in euros. VAT is included in these prices, but shipping costs are not. Shipping costs are borne by the user only for purchases not exceeding 90 euros, and will be added to the total amount of the selected products once the order has been placed.
For orders over 90 euros, shipping is free for deliveries to mainland Spain. For shipments to the Balearic Islands and the rest of Europe, shipping costs will be calculated based on the order, regardless of the amount.
We reserve the right to modify our prices at any time, while respecting the rates in force at the time of your purchase.
5. PAYMENT METHODS
We accept the following payment methods:
Credit or debit card, via Stripe, which accepts all credit and debit cards.
Apple Pay, via Stripe.
Google Pay, via Stripe.
Klarna, with instalment or deferred payment options.
PayPal, via your account or as a guest.
Thank you for your interest.